Multigenerational Communication in Organizations
Multigenerational Communication in Organizations
We throw around the phrase “five generations in the workplace” like it’s just a quirky fact, but let’s be real — it’s the daily reality for leaders in 2025. And it’s messy.
That’s why I’ve been digging into Multigenerational Communication in Organizations: Insights from the Workplace (Michael G. Strawser, Stephanie A. Smith, Bridget Rubenking, et al., 2023). It’s one of the few books that doesn’t just nod at the generational gap but actually breaks down how those gaps show up in practice — in conversations, in conflict, and in collaboration.
Why This Book Matters
This isn’t a fluffy “Boomers vs. Gen Z memes” kind of book. It’s grounded in research and case studies, and it actually tackles the communication dynamics that make or break teams.
It covers five generations in today’s workforce and how their communication styles collide and complement each other.
It dives into virtual and hybrid work, which is where those frictions really surface — think: email vs. Slack vs. video calls, and what “responsiveness” means to each group.
It offers frameworks for leaders to move beyond stereotypes and into actual strategy: how to listen, decode, and respond in ways that keep people engaged instead of alienated.
Key Takeaways
Miscommunication is inevitable, but mistrust is optional. Leaders need to normalize the fact that people interpret tone, speed, and tools differently.
Hybrid work magnifies generational gaps. Gen Z and Millennials often prefer rapid, informal messaging. Boomers and Gen X may lean on formal emails or scheduled calls. Without translation, both sides feel disrespected.
Intergenerational mentoring isn’t one-way. Younger employees aren’t just “digital natives” to be trained up; they’re bringing fresh perspectives that can shape how organizations adapt.
Why Leaders Should Care in 2025
Leaders who get this right aren’t just creating a nicer workplace — they’re unlocking a competitive advantage. The companies that translate across generations are the ones that innovate faster, keep top talent longer, and actually connect with customers (who, by the way, also span all these generations).
The Loop Back
I’ve been writing a lot about the importance of multigenerational communication in 2025, and this book fits squarely in that conversation. It’s not about dumbing things down to a lowest common denominator. It’s about building a culture where differences in communication aren’t seen as threats — they’re seen as assets.
So if you’re a leader, consultant, or just trying to survive your next cross-generational Zoom call, this book is worth your time.
Because the future isn’t owned by one generation — it’s co-authored.